• Privacy Policy

  • Private Investigator Cape Town (PI Services)

    Your privacy is extremely important to us. This Privacy Policy explains how Private Investigator Cape Town, operated by PI Services, collects, uses, stores, and protects personal information in accordance with South African law.

    We are committed to safeguarding your personal information and handling all data lawfully, responsibly, and confidentially.

  • 1. Introduction

    1.1 This website, accessible at
    https://privateinvestigatorcapetown.com,
    is operated by PI Services.

    1.2 This Privacy Policy explains how we collect, process, store, and protect personal information submitted through this website.

    1.3 By using this website or submitting any information, you consent to the practices described in this Privacy Policy.

    2. Definition of Personal Information

    Personal information refers to any information that identifies or relates to an identifiable individual, including but not limited to:

    • Full name

    • Contact details (email address, telephone number)

    • Physical address

    • Any information voluntarily submitted through contact or enquiry forms

    • Information relating to services requested

    3. Information We Collect

    3.1 We collect personal information only when you voluntarily provide it, such as when you:

    • Submit a contact or enquiry form

    • Request a consultation

    • Communicate with us via email or telephone

    3.2 The information collected may include:

    • Name and surname

    • Email address

    • Telephone number

    • Message or enquiry content

    3.3 We do not collect sensitive personal data unless it is voluntarily disclosed by you as part of an enquiry.

    4. How We Use Personal Information

    4.1 Personal information is used solely to:

    • Respond to enquiries

    • Communicate regarding requested services

    • Arrange consultations

    • Provide information relevant to your request

    4.2 We do not use your information for unsolicited marketing unless you explicitly consent.

    4.3 We may conduct anonymous, aggregated statistical analysis of website usage for performance and improvement purposes. These statistics do not identify individual users.

    5. Lawful Processing & POPIA Compliance

    5.1 All personal information is processed in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

    5.2 Information is:

    • Collected lawfully

    • Used for a specific purpose

    • Retained only as long as necessary

    • Protected against unauthorised access

    6. Disclosure of Personal Information

    6.1 We do not sell, rent, trade, or share personal information with third parties.

    6.2 Personal information will only be disclosed:

    • Where required by law

    • Where legally compelled by a court order

    • With your explicit consent

    6.3 Information relating to investigations is handled with heightened confidentiality and is never disclosed without lawful authority.

    7. Data Security

    7.1 We take reasonable technical and organisational measures to protect personal information from:

    • Loss

    • Misuse

    • Unauthorised access

    • Alteration or disclosure

    7.2 Access to personal information is restricted to authorised personnel only.

    8. Accuracy & Correction of Information

    8.1 We aim to keep personal information accurate and up to date.

    8.2 You may request access to, correction of, or deletion of your personal information by contacting us.

    8.3 Identity verification may be required before information is released or amended.

    9. Cookies & Website Analytics

    9.1 This website may use cookies or similar technologies to:

    • Improve functionality

    • Analyse traffic patterns

    • Enhance user experience

    9.2 Cookies do not collect personally identifiable information.

    9.3 You may disable cookies through your browser settings, although some website features may be affected.

    10. Retention of Information

    10.1 Personal information is retained only for:

    • The duration necessary to fulfil its purpose

    • Legal, regulatory, or operational requirements

    10.2 Information no longer required is securely deleted or anonymised.

    11. External Links

    11.1 This website may contain links to external websites.

    11.2 We are not responsible for the privacy practices or content of third-party websites.

    12. Changes to This Privacy Policy

    12.1 We reserve the right to update this Privacy Policy at any time.

    12.2 Updates will be published on this page and take effect immediately unless otherwise stated.

    13. Governing Law

    13.1 This Privacy Policy is governed by the laws of the Republic of South Africa.

    13.2 Any disputes arising from this policy fall under the jurisdiction of South African courts.

    14. Contact Information

    If you have any questions regarding this Privacy Policy or how your information is handled, you may contact us via the website contact form.

    All enquiries are handled confidentially.